Please select your home edition
Cyclops Marine 2023 November - LEADERBOARD

Riviera announces International Dealer Awards

by Riviera Australia 18 Nov 2020 23:45 PST
Riviera 2020 International Dealer of the Year, Riviera Service Excellence and Sales Excellence Awards, Presented to Sun Country Marine Group in California USA © Riviera Australia

Sun Country Marine Group in California, USA, has been named International Dealership of the Year for 2020 by Australia's largest luxury motor yacht builder Riviera.

Three awards this year were presented to Sun Country Marine which was also recognised for Service Excellence by a Dealership and Sales Excellence by an Individual, presented to JR Wills, Sun Country's Vice President, Yachts Division.

Additional awards honoured North American Riviera representatives at Grande Yachts International and Wally Castro Marine.

Ned Dozier, of Grande Yachts International in Stevensville, Maryland, was awarded for Sales Excellence by an Individual; and Javier A. Perello Borras, of Wally Castro Marine in Puerto Rico, was awarded Service Excellence by an Individual.

Sun Country is the largest marine dealer on the west coast of the United States with six locations, at Newport Beach, San Diego, Dana Point, Irvine and Ontario in California, and Lake Havasu in Arizona.

Established in 1990 by Mike Basso Sr, the family-owned company has been led over the past decade by a new generation that combines the industry experience of Mike Basso Jr, as CEO and President, and Greg Glogow as Executive Vice President.

Mr Glogow began working for Sun Country as a 16-year-old in 1999, starting in the parts department and rising to senior management positions and then partner.

A truly unique partnership

Mr Glogow says the secret to Sun Country's success stems from Mike Basso Jr's extended vision for the business and his attention to the finer details in its day-to-day operations.

"We have a truly unique partnership," says Mr Glogow.

For Mr Glogow, the Dealership of the Year award, is dedicated as much to the professionalism of the Sun Country team as it is to the late Will McIntrye, who led the Emerald Pacific Yachts San Diego for many years.

"Will was one of the best Riviera salespeople in the US and the honour of this award is bitter-sweet, but a great tribute to the man who introduced us to Riviera," he says.

"We had always admired the superior finish and detail of Riviera. It is incredibly high quality, the best we've ever seen. We believed from the outset that we could enhance Riviera's presence and support on the west coast.

"We have a vision for the yachts that works in our market and Riviera has been great in working with us. We call it California styling with touches and appointments that our clients are really looking for in a motor yacht."

Mr Glogow's design input was valued in the development of the hugely popular Platinum Edition of the Sport Yacht collection in 2019.

"Riviera motor yachts are built and designed flawlessly, delivering the latest technology that makes boating with Riviera just so easy, from the fully integrated Garmin electronics to joystick controls with the Volvo Penta IPS system and the Seakeeper gyro options.

The best ownership experience possible.

"This all stems from the pride in the motor yachts from owner Rodney Longhurst and CEO Wes Moxey and how that is reflected in the boatbuilding process. Riviera have a true DNA for excellence and our staff love them because they know they are offering the absolute best ownership experience possible.

"New owners often call us to tell us they're having a great day on their Riviera. That makes our staff ecstatic and that's the Riviera difference."

From the moment Sun Country became a Riviera dealer representative, Mr Glogow took a hands-on approach to each motor yacht presented by the dealership.

"We create every Riviera with personalised interior and exterior details with the aim of making each yacht individual. I treat them like pieces of art. Each is so special, and I personally sit down for weeks at a time with the colour samples in front of me to create a beautiful boat, an individual boat, while still adhering to Riviera's fundamental DNA.

"Through our expertise, we guide prospective owners through the build process and collectively we create a yacht that will suit their individual needs.

"I do this for new owners and even with inventory boats where people step aboard and instantly fall in love with their Riviera."

Sun Country supports its Riviera owners through a team of 35 in its after-sales care division, with many of them enjoying Sun Country's concierge program.

"This is where we manage everything from the superstructure and hull maintenance, to the cleaning and monthly inspections, to outfitting their boats with ice and beverages before their next trip. It's an ala carte and exclusive yacht management program.

"We support our owners in a way that builds trust which is the foundation of our success."

Mr Glogow says these awards are just the beginning of the Riviera growth story in California for Sun Country.

"We've only just begun the process of letting more people experience the Riviera difference. We know the experience on a Riviera motor yacht is going to be absolutely more enjoyable than any other. Riviera is totally next level in terms of design, finish, engineering and performance, and we'll continue doing a great job of reinforcing that."

Riviera owner Rodney Longhurst praised the recipients of the International Dealer Awards on behalf of Riviera's 600-strong team.

"Our remarkable representatives and their staff ensure that every Riviera owner experiences the ultimate enjoyment of their motor yacht," says Mr Longhurst.

"The Riviera International Dealer Awards recognise the professionalism, dedication and quality of service our yacht owners expect of the global Riviera dealership network."

Related Articles

Freedom Marine represent Riviera yachts in Canada
Offering the complete range of Riviera yachts from 39 to 78 feet Freedom Marine International Yacht Sales has joined Riviera's growing global network of dealerships and will represent Riviera in Canada. Posted on 28 Jun
Riviera awards international dealership excellence
Announcing its 2023 International Dealer Awards Australia's premier luxury motor yacht builder, Riviera, announced its 2023 International Dealer Awards. Posted on 28 Nov 2023
Interview with Rodney Longhurst
The Riviera Australia Owner updates us on the 585 SUV and the exceptional new 58 Sports Motor Yacht Mark Jardine spoke to Rodney Longhurst, the Owner of Riviera Australia, in the AIMEX Garden at the Sanctuary Cove International Boat Show 2023. Posted on 27 May 2023
Riviera International Dealer Conference
Sun Country Marine receive the prestigious International Dealer of the Year award for 2022 Riviera, Australia's luxury motor yacht builder, celebrated service excellence with its network of international representatives during a special awards event on Australia's Gold Coast in early December. Posted on 10 Jan 2023
Riviera premieres three exceptional new yachts
The Americas premiere of three exceptional models among a diverse 10-yacht showcase Riviera, is proud to announce the Americas premiere of three exceptional models among a diverse 10-yacht showcase at the world's largest boat show, the Fort Lauderdale International Boat Show, from October 26 to 30. Posted on 2 Sep 2022
AlphaBlue Marine of Panama joins Riviera network
As the luxury motor yacht builder expands its presence in the Americas Australia's luxury motor yacht builder Riviera has expanded its presence in the Americas with the appointment of AlphaBlue Marine as the company's representative in Panama. Posted on 18 Oct 2021
Riviera's record exports to the United States
Seven new motor yachts leave Brisbane Australia, bound for Miami, Florida Australia's luxury motor yacht builder Riviera is shipping seven new yachts to Miami, Florida, in the company's largest ever shipment to the United States. Posted on 27 Sep 2021
Riviera 64 Sports Motor Yacht kisses the water
The newest addition to Riviera's collection The newest addition to Riviera's internationally acclaimed Sports Motor Yacht collection, the 64 SMY, has just been launched as she approaches her world premiere in June. Posted on 25 May 2020
Riviera 505 SUV world premiere at Miami Yacht Show
An outstanding showcase of seven luxurious, master-crafted motor yachts An outstanding showcase of seven luxurious, master-crafted motor yachts from Australia's premier motor yacht builder Riviera, will take pride of place at the prestigious Miami Yacht Show in February 2020. Posted on 7 Jan 2020
Premieres at Fort Lauderdale
Belize 66 Daybridge world premiere and Riviera 4-model Americas premieres Brilliant, beautiful and bespoke, the Belize 66 Daybridge will make her world premiere at the 2019 Fort Lauderdale Boat Show [Oct 30-Nov 3] as part of the largest ever display in the Americas by premium motor yacht builder Riviera Australia. Posted on 2 Oct 2019
North Sails Performance 2023 - FOOTER2024 fill-in (bottom)Maritimo 2023 S600 FOOTER