Manitou receives 19th Consecutive NMMA CSI Award for Customer Satisfaction
by Candace Gawrysiak 6 Mar 2021 08:25 PST
Manitou pontoon boat © GavinSmithPhoto.com
BRP (TSX:DOO; NASDAQ:DOOO) announces that Manitou Pontoon Boats is once again a recipient of a Customer Satisfaction Index (CSI) Award from the National Marine Manufacturers Association (NMMA) for exceptional customer service. The 2020 Marine Industry CSI Award in the Pontoon Boats category marks the 19th consecutive CSI awarded to Manitou Pontoon Boats - every year since the award's inception. Award recipients were acknowledged on March 4th during a virtual presentation.
The Marine Industry CSI Awards honor boat and engine manufacturers who actively measure customer satisfaction and pursue continuous improvement to better serve their customers. Award recipients achieved an independently-measured standard of excellence of 90 percent or higher in customer satisfaction over the past program year, based on information provided by customers purchasing a new boat or engine during the period between January 1, 2020 and December 31, 2020.
"We take great pride in the overall satisfaction of our customers," said James Heintz, Director of Global Product Management, BRP Marine. "The CSI program gives owners direct feedback, which we use to hold ourselves to a higher standard and continue to offer the best experiences on the water. We are honored to accept our 19th consecutive award."
For more information about Manitou pontoon boats, visit www.manitoupontoonboats.com.