Alumacraft and Manitou congratulates dealers for exceptional service
by Alumacraft and Manitou 22 Jul 2021 04:41 PDT
NMMA 2020 Marine Industry Customer Satisfaction Index (CSI) Awards logo © NMMA
Alumacraft and Manitou announced today its boat dealer recipients of the NMMA 2020 Marine Industry Customer Satisfaction Index (CSI) Awards. There were 82 Alumacraft dealers and 36 Manitou dealers recognized this year.
"Customer satisfaction begins and ends with the dealer," said Manon Pelletier, vice president sales and channel management, BRP Marine Group. "They are the face of our brands and the direct link to the customer's ownership journey. We are honored to have an incredible dealer network committed to providing best-in-class retail and service experiences to customers and thank the NMMA for recognizing those that go above and beyond."
The NMMA 2020 CSI Award dealer recipients achieved an independently measured standard of excellence of 90 percent or higher in customer satisfaction over the past program year. Data is collected as part of a survey of customers purchasing a new boat between January 1, 2020 and December 31, 2020. For this reporting period, the program surveyed more than 175,000 customers.
The complete list of boat dealers honored with an NMMA 2020 CSI Award are listed at www.boatsatisfaction.com.
Alumacraft dealers recognized include:
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| Action Sports | Marshall | MN | Mac Sport and Marine Inc. | Superior | WI |
| Bay Lake Marine | Deerwood | MN | Maces Marine | Pittsfield | MA |
| Bemidji Marine Inc. | Bemidji | MN | Marine Products | Salt Lake City | UT |
| Boat Sport Marina Inc. | Eagle River | WI | Mark's Marine Inc. | Grimesland | NC |
| Boat Works of South Windsor Inc. | South Windsor | CT | Matteson Marine | Shelbyville | MI |
| Bob's Marine | Modesto | CA | McDuffie Marine | Lake City | FL |
| Boulder Marine Center Inc. | Boulder Junction | WI | Memphis Boat Center | Memphis | TN |
| Bow & Stern Marine | North Tonawanda | NY | Mercury Service Ltd. | Moose Jaw | SK |
| Brainerd Sports & Marine | Brainerd | MN | Millers Boating Center Inc. | Ocala | FL |
| Breaux & Daigle Marine LLC | Pierre Part | LA | Mitchell Marine | LaGrange | GA |
| Camano Marine | Camano | WA | Moritz Sport & Marine | Mandan | ND |
| Danny's Marine LLC | Linkwood | MD | N & B Marine Supply & Service | Bordentown | NJ |
| Dave's Sport & Marine | Kaukauna | WI | Nicola Motorsports | Merritt | BC |
| Dingwall Motors | Sioux Lookout | ON | Noddings' Sales & Service Ltd. | Bridgewater | NS |
| Don's Marine LLC | Lodi | WI | Northshore Sports & Auto Inc. | Sault Ste. Marie | ON |
| Dranttel Sales & Service Inc. | Saint Peter | MN | Northstar Powersports & Marine | Albert Lea | MN |
| Duane's Marine | Virginia | MN | Parma Marine LLC | Parma | OH |
| Evans Marine | Jasper | AL | Pete Jorgensen Marine | Beaumont | TX |
| Extreme Performance Inc. | Casper | WY | Proctor Marine Ltd. | Simcoe | ON |
| Extreme Torque Motorsports | Fredericton | NB | Red River Boating Center | Heber Springs | AR |
| F & S Yamaha & Marine Inc. | Hanover | PA | Regina Marine Ltd. | Regina | SK |
| Frontier Powersports LLC | Fergus Falls | MN | Rideau Ferry Marine Ltd. | Rideau Ferry | ON |
| Galles Marine Inc. | Wisconsin Rapids | WI | Rock River Motor Sports Inc. | Edgerton | WI |
| Grand Rapids Marine | Grand Rapids | MN | Rugged Marine Supplies | Chester | VA |
| Great Lakes Marine Service & Sales Inc. | Spirit Lake | IA | Sandhill Boat Co. | Dayton | TN |
| Honey Creek Tackle | Greenwood | IN | Sealand Marine - NE | Norfolk | NE |
| Idaho Marine | Boise | ID | Seaman's Marine Inc. | Honesdale | PA |
| Indian River Marina | Indian River | MI | Shoreline Solutions | Summerfield | FL |
| Inland Marine Inc. | Au Gres | MI | Simonar Sports Inc. | Luxemburg | WI |
| J & K Marine | Detroit Lakes | MN | Spellman's Marina LLC | Oshkosh | WI |
| Jalensky's Outdoors & Marine Inc. | Kenosha | WI | Starboard Choice Marine LLC | Edwardsburg | MI |
| Kroll's Inc. | Rosenberg | TX | The Boat House of Anaheim | Anaheim | CA |
| La Canne's Marine Inc. | Faribault | MN | The Boat Place | Rockville | IN |
| Lake County Water Sports | McHenry | IL | Tompkins Hardware Limited | Emo | ON |
| Lake Road Marine Sales | Conneaut Lake | PA | Upper Iowa Marine Inc. | Decorah | IA |
| Leatherdale Marine | Orillia | ON | Valentine's Marine Inc. | Sheridan | CO |
| Little Crow Sports Center | Spicer | MN | Waters Edge Marine | Polk City | IA |
| Loughborough Lake Marina | Battersea | ON | Wild River Sport & Marine | Canyon | MN |
| LTD Motors & Marine LLC | Crystal River | FL | Willey's Marine Inc. | McGregor | MN |
| Luke's Town Service | Elie | MB | Woodlake Marine Ltd. | Kenora | ON |
| M & J Marine Inc. | Mosinee | WI | Young's Marine LLC | North Platte | NE |
Manitou dealers recognized include:
| Bay Marine Inc. | Kennesaw | GA | Lake Viking Marine | Gallatin | MO |
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| Bay Outboard Marine | Saginaw | MI | Louisa Boat and Motor Sales | Louisa | VA |
| Branson West Marine & Powersports | Branson West | MO | Malone Motor Sports | Owatonna | TN |
| Bridgewater Marina | Moneta | VA | Mankato Motorsports | Mankato | MN |
| Burke's Marina, Inc. | Raquette Lake | NY | Morse Enterprises | Wisconsin Dells | WI |
| Carolina Inboard | Irmo | SC | Mueller's Sales and Service | Random Lake | WI |
| Causeway Marine | Stafford Township | NJ | Palmetto Boat Center, Inc. | Piedmont | SC |
| Cedar Lake Sales | West Bend | WI | Reed's Marine | Delavan | WI |
| Clark's Marine Inc. | North Webster | IN | Semper Speed & Marine | Madera | CA |
| Echo Bay Marina | Brookfield | CT | Shell Lake Marine, LLC | Shell Lake | WI |
| Enns Brothers Ltd. | Winnipeg | MB | Sodak's Marina | Wentworth | SD |
| Hilltop Marine | Bronston | KY | SPR Motorsports LLC | Pequot Lakes | MN |
| Huntsville Marine | Huntsville | ON | Sugar Springs Marine & Storage LLC. | Gladwin | MI |
| Indian Hills Marina | Bernice | OK | Sweetwater Performance Center | Oshkosh | WI |
| Indian River Marina, LLC | Indian River | MI | The Boat Locker | Hermitage | TN |
| Inland Auto Boat & RV Sales | Perris | CA | The Boat Shop | Tafton | PA |
| Kovash Marine | Moorhead | MN | University Marine | Pell City | AL |
| Krupps Powersports | Edwardsburg | MI | West Lakes Boat Mart | Rome City | IN |
For more information about Alumacraft or Manitou, please visit alumacraft.com and www.manitoupontoonboats.com.