Alumacraft and Manitou congratulates dealers for exceptional service

NMMA 2020 Marine Industry Customer Satisfaction Index (CSI) Awards logo © NMMA

Alumacraft and Manitou announced today its boat dealer recipients of the NMMA 2020 Marine Industry Customer Satisfaction Index (CSI) Awards. There were 82 Alumacraft dealers and 36 Manitou dealers recognized this year.

"Customer satisfaction begins and ends with the dealer," said Manon Pelletier, vice president sales and channel management, BRP Marine Group. "They are the face of our brands and the direct link to the customer's ownership journey. We are honored to have an incredible dealer network committed to providing best-in-class retail and service experiences to customers and thank the NMMA for recognizing those that go above and beyond."

The NMMA 2020 CSI Award dealer recipients achieved an independently measured standard of excellence of 90 percent or higher in customer satisfaction over the past program year. Data is collected as part of a survey of customers purchasing a new boat between January 1, 2020 and December 31, 2020. For this reporting period, the program surveyed more than 175,000 customers.

The complete list of boat dealers honored with an NMMA 2020 CSI Award are listed at www.boatsatisfaction.com.

Alumacraft dealers recognized include:

Manitou dealers recognized include:

For more information about Alumacraft or Manitou, please visit alumacraft.com and www.manitoupontoonboats.com.