Gold Coast City Marina & Shipyard create new roles to improve customer experience

Stephanie Trounce and Nick Voorhoeve © GCCM

The newly created role of WHS, Property and Compliance Manager was a natural progression as part of our commitment to continually raising the bar for OHS and Environmental compliance in the marine industry.

We are pleased to announce that Stephanie Trounce stepped into this role, quickly coming up to speed with the relationships between our customers, onsite partners, and industry participants. Stephanie will lead our Maintenance team and Compliance officers to further strengthen the presentation and functionality of the marina, ensuring site facilities are well maintained whilst workers and tenants are provided with a safe and healthy work environment.

We are excited to announce that Nick Voorhoeve has taken on the newly created role of Dockmaster and Customer Experience here at GCCM. Nick has extensive marine experience having managed the boatyard in Opua, New Zealand, and more recently Calypso Bay Marina here on the Gold Coast.

Nick believes customer service is meeting and exceeding the expectations of the customer, ensuring they return as happy repeat customers, and is looking forward to welcoming you to the Marina.