Indmar earns twenty-first consecutive customer satisfaction award
by Indmar Marine Engines 16 Feb 2023 16:24 PST
Indmar Marine Engines' hard-earned reputation for delivering world-class quality and reliability across its highly acclaimed Raptor Series and EcoBoost platforms was reinforced again today during the Industry Breakfast held at the Miami International Boat Show when the company was awarded its twenty-first consecutive Marine Industry CSI Award for excellence in customer satisfaction.
Indmar Marine Engines earned its twenty-first customer satisfaction award based on a comprehensive survey completed by its customers who purchased a new boat with an Indmar Marine Engine during the period of January 1, 2022 and December 31, 2022.
"Our customers are our greatest ambassadors and to receive this award every year since the inception of the program, based on our customer's experience with our products is one of the greatest honors we could ever receive and a testament to our network of finely tuned dealers and OEM's," explained Tim Maher, Chief Operating Officer of Indmar Marine Engines.
Maher further explained, "At Indmar, our customer service department extends all the way to our network of over 1,600 dealer showrooms and service centers across the country. We personally train and certify each of our authorized service centers and it's because of their dedication that Indmar can provide a first-class ownership experience from the quality and performance of the engine to the buying and ownership experience."
The Marine Industry Customer Satisfaction Index (CSI) study, now in its twenty-first year. The program honors manufacturers that actively measure customer satisfaction and pursue continuous improvement to better serve the customer. Award recipients achieved and maintained an independently measured standard of excellence of 90 percent or higher in customer satisfaction based on information provided by customers who purchase a new boat or engine.
For more information, please visit www.indmar.com.