Bennington dealers recognized for exceptional customer service
by Bennington 7 Jun 2023 03:59 AEST
Bennington LX Sport © Bennington
Bennington, North America's leading manufacturer of pontoon boats, has announced today its boat dealer recipients of the National Marine Manufacturers Association (NMMA) 2022 Marine Industry Customer Satisfaction Index (CSI) Awards. There were 158 Bennington dealers recognized this year, by far the most of any pontoon brand in the program.
The NMMA uses dealer satisfaction data collected through the Marine Industry CSI program to recognize boat dealers who actively measure customer satisfaction and pursue continuous improvements to better serve their customers.
"The industry welcomed a significant number of new boaters in 2022, and these dealers greeted them through an exceptional sale experience, while helping to retain existing boaters by delivering an extraordinary level of ongoing service," said Robert Newsome, senior vice president of operations for NMMA. "Congratulations to the 2022 CSI Award boat dealer recipients for creating an outstanding purchase and ownership journey that nurtures a life-long passion for boating."
The 2022 CSI Award dealer recipients achieved an independently measured standard of excellence of 90 percent or higher in customer satisfaction over the past program year. Data is collected as part of a survey of customers who purchased a new boat between January 1, 2022 and December 31, 2022. For this reporting period, the program surveyed more than 175,000 customers.
"We are so grateful to all of our dealers for their hard work and dedication the overall satisfaction of all of our customers," said Michael Shedivy, General Manager, Bennington Marine. "Outstanding service, an industry-leading warranty and the best dealers in the industry is what sets Bennington apart. Our leadership in these areas is why customers continue to view Bennington as the number one brand in the pontoon segment. Thank you to the NMMA for this recognition."
The complete list of boat dealers honored with 2022 CSI Awards for their efforts to increase customer satisfaction levels in the boating industry are listed at www.boatsatisfaction.com.
To learn more about Bennington's entire lineup of offerings, please visit benningtonmarine.com.