NMMA recognizes boat dealers with 2023 Marine Industry Customer Satisfaction Index Awards
by National Marine Manufacturers Association 25 Jul 2024 09:25 PDT
Marine Industry Customer Satisfaction Index Awards © National Marine Manufacturers Association
NMMA today announced boat dealer recipients of the 2023 Marine Industry Customer Satisfaction Index (CSI) Awards. The 2023 CSI Awards honor 1,000 boat dealers for customer satisfaction excellence in sales and 759 boat dealers for excellence in continued service.
For the eighth consecutive year, NMMA is using dealer satisfaction data collected through the Marine Industry CSI program to recognize boat dealers who actively measure customer satisfaction and pursue continuous improvements to better serve their customers.
"Delivering an outstanding ownership experience and a creating a lifelong boater not only requires an excellent product, but an extraordinary journey from sales through continued service at the dealership," said Robert Newsome, chief administrative officer and senior vice president of operations for NMMA. "Congratulations to the 2023 CSI Award boat dealer recipients for helping to ensure today's boaters are on the water for decades to come."
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