Whittley Marine continues to expand service and boating accessories division across Australia
by Alan Whittley 16 Jul 2024 13:28 PDT
1-4 August 2024
Whittley Marine continues to expand service and boating accessories division across Australia © Alan Whittley
Australia's largest fiberglass trailer boat builder and retailer, Whittley Marine Group has made a significant investment in the Group's Service Division nationally to cater for further expansion and growth in the service sector of the market.
Part of this expansion includes the addition of more service technicians, increased in dealership service thru put capacity, more mobile service vehicles and the appointment of industry service specialist Richard Grover as National Service & Boating Accessories General Manager to manage customers service experience
Whittley Marine Group, National Dealerships General Manager, Brock Cohen had this to say about the exciting announcement.
"The Whittley Marine Group is known for its high-quality new boat manufacturing and industry leading new boat sales experience. The Service Division was implemented some four years ago, but it is time to considerably ramp up this division of the business, bringing the quality Whittley experience in an expanded service space. Mr. Grover along with myself plan to implement part of the company's strategic plan with significant growth planned for this division national. What does that mean for consumers, it means Whittley now brings a complete full circle boating experience, to boat servicing, coast to coast across the country, right in time for the peak summer boating period."
Whittley Marine Group Factory Owned Dealership locations, include; Melbourne, Sydney, Newcastle, Gold Coast and Perth. The Service Divisions operate out of these locations and offer both in dealership and mobile service options for customer convenience. Not only does the Service Division work on all brands of boats, outboards and trailer it also has a growing after-market product fitment service for the marine industries leading products. These include, Navico, Sea Keeper Ride, Mackay Trailers, Savwinch and Volvo Penta. All service technicians are Whittley Factory trained and have a unique knowledge of all things trailerable fiberglass boats.
"In addition to these changes, we have implemented a national service booking system which offers customers the ability to book a service job either online or by phoning 03 8339 1800. We are planning to bring an automotive industry standard service experience for our customers, to the trailer boat marine space. With behind-the-scenes systems, that customers don't see bringing together an end customer experience which is one of the best in the industry." Mr Cohen said.
Whittley Marine Group's new National Service & Boating Accessories General Manager Mr. Grover will be based at the Whittley WA site in Wangara and manage the entire Service Division nationally. Mr. Grover had this to say about the appointment.
"I am extremely excited to bring my many years of experience in the marine industry to the Whittley Marine Group. To work with such an energetic and forward-thinking family-owned business is refreshing. Together we look forward to bringing the companies seventy-one years of leading the trailer boat industry and applying this to the service side of boating. We plan to continue to be number one both on and off the water!".
The Whittley Service Division will offer services that include the fitment of Whittley Factory Supplied options, engine and trailer servicing and on-going warranty support for Whittley customers, as well as other boat brands. Catering for spare parts, anchor winches, marine electronics supply and fitment, boat and trailer modifications; no matter how big or small the job is that customers require, the Whittley service team has you covered!
Why service your boat package with a Whittley Service Division?
- Owned by the Whittley Family with over 70 years marine experience
- Whittley factory owned trailer boat service dealership
- Dedicated boat sales and service facility, focused on the service of the Whittley product
- Factory trained knowledgeable service technicians
- Post purchase warranty support from the Whittley Factory
- Onsite and mobile marine mechanical services
- Full boat package maintenance and service support
- Authorized specialized marine mechanics
- Ability to work on all makes and model boats, engines and trailers
Mr. Grover continued to say that. "When you buy a Whittley Boat, you're buying into an experience that continues long after your purchase and nobody knows your Whittley like a factory trainer Whitley service technician. Additional with the expansion of this division of the Group, we can now conduct consistent service on all makes and models of boats, trailer and engines. If you are considering getting your boat or trailer serviced, now you can think Whittley. Myself and the team look forward to continuing to build the Whittley brand in the boat servicing market."
In addition to the Service Division, Whittley Marine Group is also expanding its online Boating Accessories Division, which features the online sale of all things boating. The Group plan to continue to expand the Whittley name into the boating accessories marine segment and has an exciting path for growth in this area. The Boating Accessories available to purchase are all items that the Whittley Marine Group uses thru out its new boat building process. The online store is available to visit here.
Mr. Grover, finished by saying that. "In addition to the Service Division, Whittley Marine Group is also expanding its in store and online Boating Accessories offerings. Now customers can order boating accessories at home and have it shipped by Whittley to their door, or alternatively see new products on display in each dealership location and have them quoted to be fitted on site. We firmly believe that the Whittley name is quality and that this is now being offered in these expanding areas of our business. We look forward to welcoming you to dealerships in this new capacity and growing the Service Division thru a customer experience model."
The Whittley Marine Group Service Divisions operate nationally across the Whittley Factory Owned Dealer Network from locations in; the Gold Coast, Melbourne, Sydney, Newcastle and Perth and offer both in dealership and on site marine service options.
To book a service, please visit website here or phone 0411 914 287. Whittley Marine Group's expanding Boating Accessories Division also operates online from the Group's online store.